SGA Phone Missed-Call Sink Hit List

60% of network missed calls live in 51 broken DIDs. Each one is a phone line where the practice's actual answer rate is below 20% — either nobody is picking up, the route is dead, or the line is forwarding into a void.
As of 2026-05-27
Source: Peerlogic Jan 2025 — Mar 2026 (10 months)
Broken DIDs
—
≥80% missed AND ≥100 calls
Missed Calls in Sinks
—
of 30,167 network missed
Share of Network Missed
—
concentrated in 51 lines
Mean Missed % of Sinks
—
these phones don't answer
Practices with ≥1 Sink
—
of 72 in extract

Top 10 Worst-Offender DIDs by Missed Volume

Click any row to see the full source record + every other DID at that practice. Rank 1 is pulsing because it represents — of all missed calls in the sink set on its own.

Practices Ranked by Sink Concentration

Practices sorted by number of broken DIDs descending, then by missed-call volume. Click a card to drill into its worst DID.

All 51 Sink DIDs

Sortable, searchable. Click any row for the source record drill.

Network Monthly Trend — Missed % & Conv Rate

Practice coverage varies dramatically by month (2 → 6 practices in the extract). Treat the early-2025 spike as small-sample noise; 2026-03 with 6 practices is the most representative recent snapshot.

Monthly Detail

Practices feeding the extract per month is highly uneven — this is an ad-hoc SQL pull, not a uniform monthly extract.

Action Briefing

Read this first. Evidence is in the other tabs.

Loading briefing…